GENERAL
RATES & ACCOMMODATION
All the rates are in euros per night.
Please contact us for further information regarding the number of guests we can accommodate in the apartment.
Rates are subject to change without notice. Accommodation is subject to availability.
BOOKING & PAYMENT
All the bookings are pre-paid. We only accept online payments. To provide our Guests with a secure payment system, we work with Stripe to ensure that our customer's payment information is securely collected.
We will send you an Invoice with the name of the reservations. If you want to include any VAT number or the invoice in a different name or company name, please inform us on the booking form.
If you have any problems or doubts during the booking process, please contact us at our booking email hello@casasuul.com
CHECK-IN
Arrival time should be announced in advance to enable sufficient organization of the guest's check-in and access key delivery.
Check-in time after 3 pm.
Check-out time on the date of departure is 12 pm. If the apartment is not vacated by this time, the customer will be subject to the cost of another night.
COMPLAINTS
Any complaint about the booking service must be notified to Casasuul Alvor in writing or by email as soon as possible. Any complaint regarding your stay must be brought to the management's attention as early as possible during your visit and, if not resolved to your satisfaction, should be notified in writing by 14 days after departure.
LIABILITY DISCLAIMER
Casasuul Alvor and its owners, directors, management, and employees shall not assume liability for any illness, injury, or death to persons visiting the properties nor for any other incident of any nature involving any client(s) while they are on the property, nor while traveling to or from the property. Casasuul Alvor cannot be held responsible for loss or damage to private property, however, it may be caused.
TERMS & CONDITIONS
TERMS AND CONDITIONS
· 1 ·
PRICES INCLUDE THE ENTIRE APARTMENT CLEANING AND ALL TAXES. THE MAXIMUM CAPACITY IS 4 GUESTS.
· 2 ·
DURING LOW SEASON, THE APARTMENT MAY BE BOOKED FOR AN ADJUSTED PRICE DEPENDING ON HOW MANY PEOPLE ARE STAYING IN THE HOUSE AND THE REQUESTED TIME OF YEAR. THESE CONDITIONS ARE SUBJECT TO AVAILABILITY AND CAN BE CONFIRMED BY A TEAM MEMBER.
· 3 ·
DURING AUGUST MINIMUM STAY IS 7 NIGHTS. FROM JANUARY TO DECEMBER, THE MINIMUM STAY IS 3 NIGHTS. IN CASE A GUEST WOULD LIKE TO STAY A SHORTER PERIOD, PLEASE SEND YOUR REQUEST TO INFO@CASASUUL.COM, AND OUR TEAM WILL CHECK IF IT IS POSSIBLE.
· 4 ·
WE DO NOT ALLOW ANY PETS.
· 5 ·
SMOKING IS NOT PERMITTED
· 6 ·
THE USAGE OF THE APARTMENT IS LIMITED TO THE NUMBER OF GUESTS SPECIFIED IN THE BOOKING CONDITIONS; OTHER PEOPLE FROM THE OUTSIDE ARE NOT ALLOWED ON THE PROPERTY
· 7 ·
ALTHOUGH THERE IS NO REQUIRED DAMAGE DEPOSIT, GUESTS ARE RESPONSIBLE FOR ENSURING EVERYTHING IN THE EXACT SAME CONDITION AS WHEN THEY ARRIVED.
· 8 ·
PLEASE BE AWARE GUESTS ARE SUBJECT TO EXTRA CHARGES FOR ANY NON-COMPLIANCE OF OUR TERMS AND CONDITIONS PRESENTED ABOVE.
· 9 ·
ANY PHOTO OR VIDEO PRODUCTION FOR ADVERTISEMENT, PROPAGANDA, OR COMMERCIAL PURPOSE ARE STRICTLY FORBIDDEN DURING THE STAY. PHOTOSHOOTS AND MEDIA MATTERS MUST BE DISCUSSED BEFORE BOOKING.
· 10 ·
PARTIES NOR ALLOWED
· 11 ·
QUIET HOURS FROM 09:00 PM UNTIL 08:00 AM. FOR THE COMFORT AND ENJOY OF BOTH GUESTS AND NEIGHBOURS, WE REQUEST NOISE LEVELS BE KEPT TO A MINIMUM DURING QUIET HOURS
CANCELLATION POLICY
Cancellations 60 days or more* before arrival – 20% of total stay retained by Casasuul Alvor
Cancellation 16 days* before arrival - 50% of total stay retained by Casasuul Alvor
Cancellation 15 days* before arrival – 100% of total stay retained by Casasuul Alvor
*Until 2 p.m. (local), Cancellations are only effective on receipt of written notification. To cancel a reservation, please contact hello@casasuul.com. Refunding any of the abovementioned percentages can take 5 to 25 days after the cancelation, depending on the bank.
No refunds are given for ‘no show’ vouchers, flight cancellations, delays, or departures from the houses early or by any mistake in the booking process.
We reserve the right to modify, alter, or substitute all or any part of our services when reasonably necessary or advisable. Should this occur, we agree to provide the best alternative available.