WHAT IS PERSONAL INFORMATION

Casasuul alvor treats with profound respect and seriousness the safeguarding of its guests' privacy about the Guest as an individual, such as name, birth country, address, age, gender, e-mail, telephone number, credit card information, preferences, and specific requests stated before, during, or after the stay, including digital correspondence exchange. This data will be collected only with the Guest's prior consent and processed in compliance with the European Union legislation on the General Data Protection Regulation.

WHY PERSONAL INFORMATION IS COLLECTED

Our mission is to present the Guest with superior customer service. Personal information is collected to assist Casasuul Alvor in making a reservation for a Guest and aid in providing the services requested by the Guest. By keeping this data, Casasuul Alvor improves the service delivered to the Guest every time there is a returning guest; it allows the Guest and Silent Living to confirm prior transactions and reconcile statements or invoices and helps keep the Guest informed of the latest offers or other information that may be of their interest. If the Guest wishes not to receive information from CASASUUL Alvor, that request can be made on his registration card upon stay or through an e-mail to hello@casasuul.com

HOW PERSONAL INFORMATION IS COLLECTED:

On the casasuul Alvor’s website:

Please see the Cookies Policy below.

When making a reservation:

At the time of making a reservation on the Casasuul Alvor website, the Guest will be required to complete a reservation profile, which will contain his or her personal information, such as name, address, contacts, information about his children (for example, name, date of birth, age), as well as specific guarantee and deposit information needed to secure the reservation, such as a credit card number. By transmitting his personal data, the Guest acknowledges and agrees to the terms and conditions contained in this Privacy Policy. Due to the confidential nature of the information provided, the reservation system is secure, protecting the Guest's credit card number with Secure Socket Layer (SSL) encryption technology, transmitting it on a private network.

During the stay:

During the stay, Casasuul Alvor may record the Guest's data to correctly assemble a portfolio, which helps in case the Guest wants to stay in one of the houses again, set our room rate, and other possible expenses billed to that Guest. This information is also recorded for Casasuul Alvor to comply with financial reporting requirements, including those imposed by auditors and government regulators. Certain information might be collected as local laws require (e.g., passport data for SEF). Information concerning the Guest's stay may also be stored (i.e., health issues, special requests, service issues). This data is kept in Casasuul Alvor's property management system and combined with previous visits' information. In addition, the content of any document that the Guest sends Casasuul Alvor before, during, or following his or her stay (including letters, comment cards, electronic documents such as e-mails, and other similar forms of communication) may be retained. This information may be shared with Casasuul Alvor's employees.

HOW WE STORE PERSONAL INFORMATION

Casasuul Alvor stores personal information in a secure location, be it a database or filing cabinet. Furthermore, measures are taken to ensure that only designated individuals can access this information. For Casasuul Alvor to serve its guests better and more personalized, the Guest's profile is stored in the Management Systems, the central reservations management platform for houses and the restaurant. Other transaction information is kept, such as each visit's number of stays and nights.

WHAT PERSONAL INFORMATION MAY BE PROVIDED TO THIRD PARTIES

Agents, contractors, or third-party service providers of Casasuul Alvor may receive the Guest's personal information while providing services to Casasuul Alvor itself so that Casasuul Alvor can respond more effectively to the Guest's needs. Using contractual or other arrangements, Casasuul Alvor ensures these parties protect any personal information in a manner consistent with the principles articulated in this Privacy Policy. Guest's personal information will only be shared without his consent, outside Casasuul Alvor services, where: (1) it is required or authorized by law to do so (for example, in response to a legal subpoena); (2) it is required to provide the Guest with services requested by him, in which case it will be considered to have implied consent (e.g. car rental); (3) if the stay has been paid for by a third party (billing information will be provided to the paying party). If Casasuul Alvor suspects any unlawful activity is occurring, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agencies.

RETENTION TIME FOR PERSONAL INFORMATION

Personal information will be stored for the minimum period required by law in the jurisdiction for any AL unity (5 years). It may be stored indefinitely by Casasuul Alvor if there is a business purpose for doing so. Personal information may be periodically deleted if the Guest has stayed in all the houses for a certain period.

ACCESS, CHANGE AND DELETE PERSONAL INFORMATION

The Guest may access, correct, add, update, or delete his personal data by contacting Casasuul Alvor using the e-mail: hello@casasuul.com. Casasuul Alvor may request a copy of a valid identification document to protect the Guest's privacy and confirm identity before making any changes.

If the Guest wishes to contact Casasuul Alvor with any inquiry related to this Privacy Policy, an e-mail should be addressed to hello@casasuul.com

COOKIES POLICIES

WHY WE USE COOKIES?

We use cookies on our website to improve performance and user experience.

WHAT ARE COOKIES?

"Cookies" are small text files stored on the user's computer or mobile device through the web browser, retaining only information related to the user's preferences, not personal data. The placement of cookies will help the website to recognize the user's device the next time he visits it. Cookies used do not collect information identifying the user, storing only generic information, such as how the user arrives at the website and how he uses it or from which country the user is accessing the website. At any time, the user can, through the web browser, decide to be notified of the receipt of cookies or block their respective entry on the system. The refusal to use cookies on the website may result in the impossibility of accessing some of the website's areas or receiving tailored information.

WHAT ARE COOKIES FOR?

Cookies help determine the usefulness, interest, and number of accesses the user gives to his websites, allowing for faster and more efficient navigation and eliminating the need to repeatedly enter the same information.

HOW CAN YOU MANAGE COOKIES?

Cookies help to make the most out of websites. However, all Internet browsers allow the user to accept, decline, or delete cookies by selecting the appropriate settings on his web browser. After authorizing cookies, the user can permanently disable part of it or its entirety. To learn how the user should look for the topic in the "help" section of the web browser or contact the web browser's supplier.

WHERE CAN I LEARN MORE ABOUT COOKIES?

For more information about cookies and their use, please go to the link: www.cookielaw.org.

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